"Parks Motor Group Peugeot"
in G74 3XH
As a member of the Approved Code Scheme, "Parks Motor Group Peugeot" follows the The Motor Ombudsman Code of Practice administered by The Motor Ombudsman - promising higher levels of customer service, easy dispute resolution and stronger consumer protections than those offered by UK law alone (see below). Please note, only genuine members of the scheme are entitled to display the Approved Code Logo.
CERTIFIED
Approved Code Member
This is to certify that "Parks Motor Group Peugeot" in East Kilbride, G74 3XH is a member of the Approved Code Scheme and has agreed to abide by a strict Consumer Protection Code of Practice approved and audited by the Chartered Trading Standards Institute (operating on behalf of the Approved Code Scheme).
For further details of the specific Code of Practice that "Parks Motor Group Peugeot" has signed-up to - administered by The Motor Ombudsman - please click here.
About "Parks Motor Group Peugeot"
Address: 1 Braeview Place Nerston, East Kilbride G74 3XH
Call us: 0330 1303705
Email: Send an online message
Our website: https://www.parks.uk.com
Company Reg. Number: Not provided
Our Agreed Code of Practice: The Motor Ombudsman
Sector: Automotive and Repairs
Approved Code Scheme Membership
Our Consumer Code of Practice
As a full member of the Approved Code Scheme, "Parks Motor Group Peugeot" has signed-up to a sector-specific Code of Practice - administered by The Motor Ombudsman (as an accredited 'Code Sponsor' organisation) - that ensures higher levels of customer service and stronger consumer rights than those included in UK law. In practice, that means they have agreed to a range of measures guarding against 'sharp' sales practices (i.e. no cold-calling or hard-selling) or overly-complicated and misleading information (i.e. about products or services). Their contracts, terms and conditions, and complaints process must also be clear and fair. And, if something does go wrong, they have agreed to a simple, cheap, fast and independent dispute resolution process (see below).
In this way, "Parks Motor Group Peugeot" membership of the Approved Code Scheme sets them apart from the less reputable businesses in the sector. Indeed, it singles them out as both reliable and trustworthy - and a legitimate business that will treat you (or your loved ones) with due care and attention - and respect - at all times. Membership of the Approved Code Scheme isn't something businesses can simply 'pay and display'. It demands dedication (to meet and maintain the strict consumer protection requirements of the Scheme), and a longer-term commitment to raising standards across the entire sector. Cowboys, scammers and con-artists wouldn't make it through the doors (they would be rooted out in the initial vetting) - and any business that doesn't already maintain the highest standards, would barely last 5 minutes (unfortunately, that also includes members of several other trust-based schemes). Based on its continued membership of the Scheme, we are confident that "Parks Motor Group Peugeot" is a legitimate business that genuinely cares about its customers - and puts them and their satisfaction first.
Complaints and Redress
If a dispute arises between you, the customer, and "Parks Motor Group Peugeot", in the first instance, please inform them that you are aware of their membership of the Approved Code Scheme and that you have access to the "Parks Motor Group Peugeot" Code of Practice they have signed-up to. Staff should have received training on the requirements of the Code of Practice and should deal with your complaint promptly and fairly. However, if you are not happy with their response, you can take it further. Tell them that you are still unhappy and, if they haven't offered it already, ask for details of their independent Alternative Dispute Resolution body (or check The Motor Ombudsman profile page for details). This is a fast-tracked process for resolving your dispute, that saves you the expense and effort of going to court. The Motor Ombudsman provides additional - and more specific - information for resolving disputes with one of their member businesses on their Profile Page.
Read The Motor Ombudsman advice on Disputes and Complaints here
Approved Code Scheme Terms
Membership of the Approved Code Scheme does not guarantee that member businesses will offer the best service possible, nor provide a seamless or trouble-free customer experience. As with all trust-based schemes, the effectiveness of the Approved Code Scheme depends on our business members abiding by the terms of their membership. However, each business has been vetted by its Code Sponsor organisation. And, if things do go wrong, the Code of Practice that "Parks Motor Group Peugeot" has signed-up to make specific provisions for dealing with any issues. These provisions ensure that the business will do all it can to ensure your satisfaction, long before a dispute arises. You can read more about the Approved Code of Practice that "Parks Motor Group Peugeot" has signed-up to on their Code Sponsor organisation's profile page - in this case, The Motor Ombudsman.
