Join the Approved Code Scheme
With almost 45,000 businesses now part of the Approved Code Scheme, and more than £155 billion of consumer spending protected, the Scheme has gone from strength to strength as the Chartered Trading Standards Institute (CTSI) continue with their mission of protecting consumers and pushing for fair trading across all business sectors.
After it was originally set-up in 2001 by the Office of Fair Trading (OFT), the current version of the Approved Code Scheme was later launched by CTSI in 2013, as a means of promoting consumer interests by setting out the principles of effective customer service and protection. These fundamental principles have never been more necessary than they they are today amongst the ever-changing consumer landscape, and CTSI are proud to be leading the charge.