The Approved Code Scheme is operated by the Chartered Trading Standards Institute

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Bosch Car Service

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With more than 15,000 Bosch Car Service (BCS) Partners, they are the largest independent workshop organisation in the world. In the UK, you will find over 380 Bosch Car Service network members.

As a global brand, BCS has become synonymous with state-of-the-art technologies, a strong focus on innovation and for providing trusted and reliable products. What this means for you is that you can be sure you’re dealing with experts when you next walk into your local BCS garage. Whatever car you drive, they can help you keep it in first-class condition with affordable servicing, repairs, and maintenance.

SEARCH : Find a BOSCH Approved Garage (ext. website)

 CERTIFIED 

Approved Code of Practice

This is to certify that the published Consumer Code of Practice of the Bosch Car Service was officially granted APPROVED CODE status in 2013. Since then, the relevant provisions, processes and procedures have been continuously monitored and regularly audited by the Chartered Trading Standards Institute (CTSI) - the representative body of the UK Trading Standards profession, since 1881, and one of the primary Government-endorsed consumer protection bodies in the United Kingdom - operating on behalf of the Approved Code Scheme (see Code Audit Record, below).

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Approved Code Registry :

Code Sector Automotive and Repairs
Code of Practice Click here to view (pdf opens in new tab)
Year of Approval 2013
Members 357 (August 2023)
Last Audited August 2023
Code Audit Record Bosch Car Service Audit 2024 (pdf opens in new tab)

More about Bosch Car Service

VERIFY A COMPANY : If you want to check that a business displaying the Approved Code Scheme logo is genuinely a member of the scheme, please enter their details in the search box at the top of the page (or use the main search box on the Homepage).

The Bosch Code of Practice

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All Bosch Car Service workshops work to a strict Code of Practice, and a commitment to providing the highest levels of technical and customer service. The BCS Code of Practice is recognised and approved by the Chartered Trading Standards Institute (CTSI).

The BCS Code of Practice covers the work their network undertakes every day when repairing or servicing your vehicle. To make sure the highest standards are maintained, all BCS garages participate in a programme of quality and performance checks.

As Bosch Car Service is not a trade association, breaches of the Code are dealt with as a breach of contract between the garage and Bosch, leading to quick action by BCS to rectify the Code breach or remove a non-compliant garage from the scheme. In the unlikely event that matters can’t be resolved together with the customer, the BCS customer care procedures include the provision of Alternative Dispute Resolution (ADR). The ADR provider to the BCS network is the National Conciliation Service; this body is audited and certified by CTSI to provide independent ADR.

Read The BOSCH Code Of Practice

Regardless of how well you know your car, you can always feel confident in the advice you are given and the standard of workmanship you will receive. When you visit a BCS garage you can depend on their expertise to get the job done. That’s why BCS have produced this Code of Practice for their approved network of garages. By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.

This Code of Practice sets out in a clear way what you can expect from their network. Each and every one of their approved garages works within these guidelines. Their 8-point customer commitment at a glance:

  • We always treat customers with fairness and respect
  • Clear and uncomplicated billing
  • Work will always be carried out in a timely fashion
  • We will not sell you unnecessary parts, services or guarantees
  • Complaints will be dealt with fairly and quickly
  • Like-for-like quality parts are always used
  • All repairs will be conducted in line with manufacturers’ recommendations
  • Our promotions and advertising will be honest and truthful.

Bosch Car Service is a network of independent garages delivering high quality vehicle servicing, maintenance, and repairs for all makes and models. You can recognise a BCS garage by its distinctive sign, which features the words Bosch Car Service along with the blue, white and red BCS logo.

The Bosch Car Service network is made up of carefully selected independent garages with an ongoing commitment to the highest levels of technical and customer service. BCS garages are often family run, so their owners are directly involved in the day-to-day management of the business. To make sure the highest standards are maintained, all BCS garages participate in a programme of quality and performance checks. You can recognise a BCS garage by its distinctive sign, which features the words Bosch Car Service along with the blue, white, and red BCS logo.

Bosch Car Service has clear disciplinary procedures for those Members that persist in breaking our Code of Practice. To ensure that compliance of this Code of Practice is enforced, Bosch will:

  • Subject any incidents of non-compliance which cannot be resolved through the BCS quality development process to disciplinary measures
  • Apply disciplinary measures that will be proportional to the nature and circumstances of the non-compliance. These will range from a detailed review discussion with the BCS garage, further detailed scrutiny of the BCS garage using a programme of site audits through to expulsion of the BCS garage from the BCS network
  • In cases where disciplinary action resulted from a customer complaint, inform the customer directly of the action taken
  • Ensure that all disciplinary measures taken by Bosch are independently checked to ensure that such measures are carried out in an objective, fair and uniform way.

To ensure the content of the Code of Practice remains relevant and appropriate, Bosch will:

  • Endeavour to keep BCS garages fully informed of the changes in consumer expectations, best working practices and/or legislation relating to this Code. To this end, Bosch will consult with consumer bodies to review the validity of the Code of Practice’s content and application.

Disputes and Complaints

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As a consumer, if you ever enter into a dispute with a business that is a member of the Bosch Car Service, the business must offer you Alternative Dispute Resolution (ADR). This is a simpler, cheaper and faster alternative to going to Court. And the adjudications of the independent ADR body are binding on the business (although you are still free to go to Court afterwards).

Offering customers ADR is a mandatory and non-negotiable requirement for membership of the Approved Code Scheme - ensuring that only the best, most customer-centric businesses remain in the scheme. It also acts as a powerful incentive for any member business to treat you with respect, courtesy and fairness, at all times.

Complain about a Bosch Member business

If you feel you have been mistreated by a business that is a member of the Approved Code Scheme, there are steps you can take. In the first instance, please reach out to them - explaining the nature of your complaint in clear and unambiguous language, and mentioning that you are aware of their membership of the Bosch Car Service and the Approved Code Scheme. In most cases, this approach will ensure your complaint receives proper attention - and, ideally, a resolution will be forthcoming. If you are not happy with the result, they must offer you Alternative Dispute Resolution, or you can request it.

Only if this approach fails to bear fruit should you contact BCS, or their nominated ADR body (see their contact details, above) - who will then do their best to help you resolve your dispute with the business.

 

Bosch Car Service's Advice :

Should you feel dissatisfied, complaints should be made firstly to the BCS garage concerned. This may be done either in person, over the phone or in writing.

  • If you wish to write to the BCS garage but are unsure of who to contact, then the BCS garage will confirm the postal address and relevant contact name. If requested, the BCS garage will supply this information to you in writing
  • Should you prefer to pursue a complaint through another person or a recognised consumer organisation like Trading Standards, Citizens Advice, etc, then the BCS garage will continue to co-operate fully to resolve the complaint
  • The BCS garage has in place a clear procedure for recording and dealing with customer complaints. The responsibility for dealing with complaints will rest with the BCS Principal or another nominated individual. Details of the right person to contact will be provided on request
  • The BCS garage will acknowledge written complaints within 5 working days of receiving them
  • The BCS garage will set out to resolve any complaint within 21 days of receiving it.

Putting Things Right:

  • If you’re ever dissatisfied with the quality of their repair or service, then your BCS garage will do everything they can to put things right.

Resolving Customer Complaints:

  • In the unlikely event that matters can’t be resolved together, their customer care procedures include the provision of Alternative Dispute Resolution (ADR). In short, this means that any complaints that you cannot resolve with the BCS garage will be passed to an independent body who will recommend a resolution
  • The ADR provider to the BCS network is the National Conciliation Service; this body is audited and certified by the Chartered Trading Standards Institute (CTSI) to provide independent ADR. Please note that ADR is only available if the BCS garage concerned has first had the opportunity to engage with the customer. That is, ADR is part of a process and is not the first step in resolving a dispute.

Our Conciliation Process:

  • If you are unhappy with the final outcome of your complaint with the BCS garage, you can forward the details of your complaint to The National Conciliation Service at contact@nationalconciliationservice.co.uk. They will deal with your complaint independently, at no cost to you
  • The BCS garage will cooperate with the ADR provider as this is a requirement of their membership.

Complain about Bosch Car Service

Should you remain dissatisfied with the ADR recommendations, you may select for independent adjudication by writing an official notice to Bosch. However, you can only do this provided no more than 6 months have passed since the receipt of the final conclusion letter.

  • An independent adjudicator will then look into your complaint further. The recommendations of the adjudication will supersede all prior proposals and will be binding on the BCS garage only. You will remain free to reject this proposal
  • The independent adjudication service is only available if you have looked to resolve your complaint using the Conciliation Service.

Corporate Details (from Companies House) :

Registered Name BOSCH AUTOMOTIVE SERVICE SOLUTIONS LTD
Company Reg. No. 00880052
Established 1966
Reg. Address C/o Legal Department, Robert Bosch Ltd Broadwater Park, North Orbital Road, Denham, Uxbridge, UB9 5HJ 

PLEASE NOTE : We recently changed the consumer-facing name of the scheme from the Consumer Codes Approval Scheme (CCAS) to the Approved Code Scheme. However, some of our publicity and contractual materials (produced before June 2024) may still include references to the original name. Until we have adapted everything, both names remain valid - and we apologise for any confusion.

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