The Approved Code Scheme is operated by the Chartered Trading Standards Institute
Compariqo Ltd is an independent organisation focused on raising standards in the structural warranty and building inspection sector.
By sponsoring a robust Code of Practice under the Approved Code Scheme, Compariqo helps ensure that developers and warranty providers operate transparently, treat customers fairly, and deliver services that meet the highest industry standards.
This is to certify that the published Consumer Code of Practice of Compariqo was officially granted APPROVED CODE status in 2025. Since then, the relevant provisions, processes and procedures have been continuously monitored and regularly audited by the Chartered Trading Standards Institute (CTSI) - the representative body of the UK Trading Standards profession, since 1881, and one of the primary Government-endorsed consumer protection bodies in the United Kingdom - operating on behalf of the Approved Code Scheme (see Code Audit Record, below).
| Code Sector | New Homes and Construction Warranties |
| Code(s) of Practice | Click here to view (pdf opens in new tab) |
| Year of Approval | 2025 |
| Members | TBC |
| Last Audited | TBC |
| Code Audit Record | TBC |
PLEASE NOTE : As Compariqo's business members change frequently - when new developments start or reach completion - they have elected not to list them in the Approved Code Directory, at this stage. However, if you are a consumer and need to verify that a business abides by Compariqo's Code of Practice, you can contact them directly (using the contact details below).
The Compariqo Code of Practice ensures consumer protection is embedded at every stage of the structural warranty and inspection process. It sets clear expectations for how member businesses must operate — from marketing and sales through to aftercare and dispute resolution. The Code aims to drive up standards across the industry and give consumers confidence in the businesses they choose.
In the structural warranty and inspection sector, poor oversight or unclear obligations can leave consumers exposed — particularly if things go wrong after completion. Compariqo’s strict Code of Practice protects consumers by setting out clear standards for accountability, quality assurance, and customer support, helping prevent issues before they arise.
Compariqo members include structural warranty providers and associated businesses that offer building inspections, technical audits, and related services to developers and property buyers. These companies help ensure that homes and buildings are constructed to safe and appropriate standards.
Compariqo members stand out by committing to fairness, technical excellence, and customer transparency — helping consumers avoid hidden pitfalls and enjoy peace of mind.
Compariqo undertakes thorough due diligence before approving any business as a member. This includes checks on financial stability, regulatory status, technical capability, and customer service history.
All members are required to sign up to Compariqo’s Membership Rules and formally commit to adhering to the Consumer Code of Practice as a condition of entry. This ensures they understand and accept the standards expected of them from the outset.
Once accepted, members are subject to ongoing compliance reviews, including annual monitoring, random audits, and mandatory participation in training and improvement initiatives. Any breach of the Code or Membership Rules can lead to disciplinary action — including suspension or removal from the scheme.
If a member is found to be in breach of the Code of Practice, Compariqo may take a range of actions — from issuing improvement notices to full suspension or expulsion from the scheme.
While breaches are rare, Compariqo has a clear process for investigation and enforcement. Consumers can be reassured that membership of Compariqo is conditional on maintaining the highest standards. For further information,you can visit the Compariqo website or contact Compariqo at [email protected].
As a consumer, if you ever enter into a dispute with a business that is a member of Compariqo, the business must offer you Alternative Dispute Resolution (ADR). This is a simpler, cheaper and faster alternative to going to Court. And the adjudications of the independent ADR body are binding on the business (although you are still free to go to Court afterwards).
Offering customers ADR is a mandatory and non-negotiable requirement for membership of the Approved Code Scheme - ensuring that only the best, most customer-centric businesses remain in the scheme. It also acts as a powerful incentive for any member business to treat you with respect, courtesy and fairness, at all times.
| Independent ADR Body | The Property Ombudsman |
| Website | www.tpos.co.uk |
| Phone number | 01722 333306 |
| NOTES |
If you feel you have been mistreated by a business that is a member of the Approved Code Scheme, there are steps you can take. In the first instance, please reach out to them - explaining the nature of your complaint in clear and unambiguous language, and mentioning that you are aware of their membership of Compariqo and the Approved Code Scheme. In most cases, this approach will ensure your complaint receives proper attention - and, ideally, a resolution will be forthcoming. If you are not happy with the result, they must offer you Alternative Dispute Resolution, or you can request it.
Only if this approach fails to bear fruit should you contact Compariqo, or their nominated ADR body (see their contact details, above) - who will then do their best to help you resolve your dispute with the business.
If a customer has a concern or complaint about a Compariqo member, they should first raise the issue directly with the business. If the matter isn’t resolved, the customer can escalate the issue through Compariqo’s independent complaints process. For further information, please see the Compariqo website.
If a business disagrees with a decision made by Compariqo — for example, regarding membership or enforcement — there is an appeals process in place. please see the Compariqo website or contact Compariqo via email at [email protected] or telephone 0151 221 9665.
| Code Sponsor Name | Compariqo |
| Website | www.compariqo.com |
| Contact Number | 0151 221 9665 |
| Email or Online Form | Online Contact Form (opens in new tab) |
| Contact Address | Suite 70 179 Whiteladies Road, Clifton, Bristol, England, BS8 2AG |
| Registered Name | Compariqo Limited |
| Company Reg. No. | 11463258 |
| Established | 2018 |
| Reg. Address | Lytchett House 13 Freeland Park, Wareham Road, Poole, England, BH16 6FA |
PLEASE NOTE : We recently changed the consumer-facing name of the scheme from the Consumer Codes Approval Scheme (CCAS) to the Approved Code Scheme. However, some of our publicity and contractual materials (produced before June 2024) may still include references to the original name. Until we have adapted everything, both names remain valid - and we apologise for any confusion.
The Approved Code Scheme, c/o CTSI, 1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH
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