Consumer Code for New Homes (CCNH)

The Consumer Code for New Homes has been established to ensure that best practice is followed in respect of the marketing and selling of New Homes and to set expected standards for after sales customer care service.

The Code applies to all Developers registered with the Code and establishes mandatory requirements that all Developers must meet in the marketing and selling of New Homes and in their After-Sales Service.

In addition to the specific Requirements, we provide Developers with Guidance to help demonstrate ways to support consumers. This information can also help you understand what to expect from your Developer and can be found on the CCNH website.

Developers must adopt the standards of good practice, procedures, and information in the Guidance to meet each Requirement, unless they take a different approach to satisfying the Requirements. If they take such a different approach, they must provide a similar level of information and achieve a similar outcome to what the Guidance says.

The Code and Guidance should be read alongside the section about the Scope of the Code.

VISIT : The Consumer Code for New Homes (ext. website)

CERTIFIED

Approved Code of Practice

This is to certify that the published Consumer Code of Practice of the Consumer Code for New Homes was officially granted APPROVED CODE status in 2017. Since then, the relevant provisions, processes and procedures have been continuously monitored and regularly audited by the Chartered Trading Standards Institute (CTSI) - the representative body of the UK Trading Standards profession, since 1881, and one of the primary Government-endorsed consumer protection bodies in the United Kingdom - operating on behalf of the Approved Code Scheme (see Code Audit Record, below).

Approved Code Registry :

Code Sector	New Homes and Construction Warranties
Code of Practice	Click here to view (pdf opens in new tab)
Year of Approval	2017
Members	4,494
Last Audited	October 2025
Code Audit Record	CCNH Audit 2025 (pdf opens in new tab)

More about the Consumer Code for New Homes (CCNH)

About the CCNH Code
Corporate Details

Disputes & Complaints
Contact Info

VERIFY A COMPANY : If you want to check that a business displaying the Approved Code Scheme logo is genuinely a member of the scheme, please enter their details in the search box at the top of the page (or use the main search box on the Homepage).

The CCNH Code of Practice

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The aim of the Code is for all Buyers:

to be treated fairly by the Developer (and their Agent)
to understand the Developer’s legal status and identity as a company, so the Buyer understands who they have bought their New Home from
to be given clear and reliable information on which to make informed decisions about purchasing a New Home
to know what standards the Developer must deliver for the New Home
to know what service levels to expect from the Developer (and their Agent)
to receive clear advice about the main aspects of the New Home that the Buyer will need to maintain
to know how to access timely arrangements for resolving Disputes if they are dissatisfied
who may be Vulnerable to be identified and given suitable support to help them make decisions

Read the CCNH Code of Practice (pdf)

Code membership page listing all registered Developers

Disputes and Complaints

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Buyers seeking to access the Alternative Dispute Resolution (ADR) service must first raise a formal complaint with Consumer Code for New Homes (CCNH) and follow the CCNH complaints process.

CCNH's Alternative Dispute Resolution (ADR) :

Independent ADR Body	Centre for Effective Dispute Resolution (CEDR)
Website	www.cedr.com
Phone number	020 7536 6000
NOTES

Organisation Information

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Code Sponsor Name	Consumer Code for New Homes
Website	www.consumercodefornewhomes.com
Contact Number	0333 900 1966
Email or Online Form	[email protected]
Contact Address	11 Milbanke Court, Milbanke Way, Bracknell, Berkshire, RG12 1RP

Corporate Details (from Companies House) :

Registered Name	CONSUMER CODE FOR NEW HOMES LIMITED
Company Reg. No.	09924709
Established	2015
Reg. Address	11 Milbanke Court Milbanke Way, Bracknell, Berkshire, United Kingdom, RG12 1RP

Return to the Approved Code Directory

PLEASE NOTE : We recently changed the consumer-facing name of the scheme from the Consumer Codes Approval Scheme (CCAS) to the Approved Code Scheme. However, some of our publicity and contractual materials (produced before June 2024) may still include references to the original name. Until we have adapted everything, both names remain valid - and we apologise for any confusion.