National Body Repair Association (NBRA)

The National Body Repair Association (NBRA) is a motor trade association for businesses in the automotive aftermarket which covers repair, service and maintenance of vehicles of all descriptions.

It sets and monitors its members' operating standards to encourage ethical business behaviour and ensure that customers choosing to use an NBRA member can have confidence and assurance that in their choice they will receive high standards of service. NBRA Members should comply with current legislative regulations and the NBRA Consumer Code of Practice which guides all parties towards ensuring a satisfactory outcome in the provision of services and repairs.

VISIT : National Body Repair Association (ext. website)

CERTIFIED

Approved Code of Practice

This is to certify that the published Consumer Code of Practice of the National Body Repair Association (NBRA) was officially granted APPROVED CODE status in 2004. Since then, the relevant provisions, processes and procedures have been continuously monitored and regularly audited by the Chartered Trading Standards Institute (CTSI) - the representative body of the UK Trading Standards profession, since 1881, and one of the primary Government-endorsed consumer protection bodies in the United Kingdom - operating on behalf of the Approved Code Scheme (see Code Audit Record, below).

Approved Code Registry :

Code Sector	Automotive and Repairs
Code of Practice	Click here to view (pdf opens in new tab)
Year of Approval	2004
Members	718 (July 2023)
Last Audited	July 2023
Code Audit Record	NBRA Audit 2024 (pdf opens in new tab)

More about the National Body Repair Association (NBRA)

VERIFY A COMPANY : If you want to check that a business displaying the Approved Code Scheme logo is genuinely a member of the scheme, please enter their details in the search box at the top of the page (or use the main search box on the Homepage).

The NBRA Code of Practice

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Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

Read the NBRA Code of Practice (pdf)

Why is a Code of Practice so essential in this Sector?

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Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

Summary of the NBRA Code of Practice

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Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

Read The NBRA Code Of Practice

What types of businesses are Members of NBRA?

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Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

How are businesses vetted - before and after joining?

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Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

What happens if a business breaks the NBRA Code of Practice?

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Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

Disputes and Complaints

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As a consumer, if you ever enter into a dispute with a business that is a member of the National Body Repair Association, the business must offer you Alternative Dispute Resolution (ADR). This is a simpler, cheaper and faster alternative to going to Court. And the adjudications of the independent ADR body are binding on the business (although you are still free to go to Court afterwards).

Offering customers ADR is a mandatory and non-negotiable requirement for membership of the Approved Code Scheme - ensuring that only the best, most customer-centric businesses remain in the scheme. It also acts as a powerful incentive for any member business to treat you with respect, courtesy and fairness, at all times.

NBRA's Alternative Dispute Resolution (ADR) :

Independent ADR Body	The National Conciliation Service
Website	www.nationalconciliationservice.co.uk
Email address	contact@nationalconciliationservice.co.uk
NOTES

Complain about an NBRA Member business

If you feel you have been mistreated by a business that is a member of the Approved Code Scheme, there are steps you can take. In the first instance, please reach out to them - explaining the nature of your complaint in clear and unambiguous language, and mentioning that you are aware of their membership of NBRA and the Approved Code Scheme. In most cases, this approach will ensure your complaint receives proper attention - and, ideally, a resolution will be forthcoming. If you are not happy with the result, they must offer you Alternative Dispute Resolution, or you can request it.

Only if this approach fails to bear fruit should you contact NBRA, or their nominated ADR body (see their contact details, above) - who will then do their best to help you resolve your dispute with the business.

Awaiting New Information : The team at NBRA are currently preparing updated (and more detailed) content for this section. It's on its way but please bear with us.

Complain about the National Body Repair Association

In the interests of complete transparency and fairhandedness, if you represent a business and would like to complain about the way that the National Body Repair Association operates as part of the Approved Code Scheme, please contact us at : ccab@tsi.org.uk

NBRA is also accountable to its Code of Practice and, in the event of dispute with one of its Members over its management of this Code, is also subject to review and referral to the Approved Code Scheme (CCAB/CTSI) and its disciplinary processes. Where a potential breach of the management the Code has been identified through investigating a Member complaint, NBRA will normally endeavour to resolve the complaint before referring the matter to CTSI for their involvement.

Organisation Information

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Code Sponsor Name	National Body Repair Association
Website	www.nbra.org.uk
Contact Number	0207 291 9750
Email or Online Form	bodyshops@rmif.co.uk
Contact Address	2-3 Allerton Road, Rugby, Warwickshire, CV23 0PA

Corporate Details (from Companies House) :

Registered Name	THE RETAIL MOTOR INDUSTRY FEDERATION LIMITED
Company Reg. No.	00133095
Established	1913
Reg. Address	201 Great Portland Street, London, W1W 5AB

Return to the Approved Code Directory

PLEASE NOTE : We recently changed the consumer-facing name of the scheme from the Consumer Codes Approval Scheme (CCAS) to the Approved Code Scheme. However, some of our publicity and contractual materials (produced before June 2024) may still include references to the original name. Until we have adapted everything, both names remain valid - and we apologise for any confusion.